It has been a long year distanced from people and our customers. As a result of that physical separation, we’ve had to think about how we could engage with our customers differently: from delivering technical penetration tests for internal networks, WiFi, physical and Red Team assessments, to how we communicate before, during, and after engagements. How do you conduct in person business when you can’t be in person? We want to share what we learned, both technical and process to keep our team and customers safe, and how we ultimately made what we do better. When we learned and improved we also had a lot of fun along the way with some tales of successes, mistakes and other folly.