As Washington State’s Enterprise IT Policy Manager , Samantha shepherds the IT policy updates and waiver requests. She previously managed a 24/7 answering service, leveraging the latest technology to encourage human connections serving government, private, and non-profit clients. She earned her MBA while serving as Western Washington University’s Travel Program Specialist, leading a campus-wide effort to replace the electronic travel system. She loves seeing tangible improvements in everyday actions, learning how to use new tools and systems, and feeling chaos resolve into functional organization. In her spare time she makes art, practices yoga, bikes, and hikes with her family.