Do you remember that morning?  The confusion.  The realization it was not an accident.  Now imagine being suddenly in charge: no playbook, no higher authority, fragmented information, and people waiting for your decisions.

Ransomware?  DDoS?  Zero-day?

How about 9/11?

Your speaker began a new job that morning and by evening was leading 170 volunteers at Ground Zero.  This talk connects those experiences to modern cyber incidents and explores how leaders make decisions, communicate clearly, and steady teams when crisis arrives.